Today Garry Conn (yes Garry is back with a vengeance) reported that PepperJam is pausing it's relationship with eBay. This is a bummer for me, because I have several sites that sell eBay items through PepperJam. The issue has to do with the new click quality metrics at eBay, and I am hoping PJN will pick up eBay again in the future.
In the mean time, I just had to let you know about the great customer service experience that I had with Mandy (the eBay specialist) at PepperJam this week.
I consider myself a successful blogger and information marketer, but I have recently been working to grow my affiliate marketing business over the last few months. As you know, I believe diversification is a critical part of successful internet business, and I have several sites that are “affiliate marketing” sites. I usually choose to promote PJN offers when possible because I love the user interface and I have always gotten great customer service from PJN.
Needless to say, I was bummed when I learned that PJN would not be supporting eBay. However, I understand, and hope that they will consider picking support up again in the future as technology permits.
That is where Mandy comes in. To be honest, I was not paying attention to this whole eBay thing. Luckily, Mandy contacted me directly and warned me about the change. She even provided me with the links that I needed to sign up for EPN. She was very helpful, even though I was a tiny affiliate with a small account (compared to the CPA guys that are spending $10,000 per day with AdWords to drive traffic to PJN).
Dropping support for eBay caused me a real problem — my EPN account had expired and eBay would not renew it (for no good reason). My EPN account was canceled due to lack of use (of course, I was using PJN at that time).
Again, Mandy stepped in on my behalf, talked to EPN, and got the situation resolved. It was like magic.
She treated me like a huge customer, and I really appreciate it.
As I grow the affiliate marketing part of my business, I will always seek to promote PJN offers first. PJN has Mandy and people like her to thank for that. This is not my first positive customer experience with PepperJam, and I am sure it will not be my last.
I just wanted you to know that from my perspective Mandy and PJN get highest marks in customer service.
Regards,
Mark
P.S. — if you are interested in PepperJam, you can sign up here.
Thanks for the heads up Mark, I didn’t realise that ebay cancel accounts because of lack of use. I have mine sitting in the background and have a big project I planned to commence next year that would incorporate ebay, maybe I should be doing more with it now!
I’m with PepperJam too so maybe if the worst happened and my account was cancelled I could get some great service like you’ve received from Mandy to help me win it back, which is good to know. Thanks. 🙂
hi daddy!
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i cant get 2 my email and emial u….so im leaving you a comment!
iuv u!
iuv
pammy 🙂
Thanks for your comments on the blog Pam — now get back to work. Can’t believe you are reading my blog at school instead of doing math or something. 🙂
I agree when it comes to PJ customer service. Ashley Lettich is my affiliate manager and she’s always been ‘on-point’. Not being a super affiliate didn’t change the way I was treated when I CALLED them….it was almost as if she couldn’t see my balance.
PJ does have good customer service, and sometimes even great service, but it’s not legendary (except maybe your experience).
If PJ were to call affiliates 1 year or so after joining the program and simply offer a couple 30-sec tips on what they could do better to increase their numbers, that would be legendary. As a new affiliate, I devoted time to networks that I felt were doing everything they could to make us/them profitable.
Hi, I understand that you are a successful “internet marketer,” but what I don’t like is that I found you in the Internet Business Mastery Academy website. As you know, the whole course is about understanding what your passion is and profiting off of it (afterall, you subscribed to it!). After reading your blog I’m guessing your passion is money? I’m not sure I understand it, but of course I’ve just read only a portion of it. I did see though that you posted that your goal was “to make $500/month by the end of 2008, $5000/month by the end of 2009 and $20,000/month by the end of 2010. All of this while maintaining my current J.O.B.” How do you plan on doing that? Promoting get rich products or what?
I’m sorry, I just don’t see how that is a passion.
Cheerio 🙂
Hey Reed — Just saw your comment (it got hung up in moderation). The post that you are referring to is from July of 2008 in the Internet Business Mastery Academy forum. It was the first post I ever made there, right after the academy opened. At that time, I was still forming my ideas about what my internet business was all about.
However, you are actually asking several pretty good questions. I think that most people start an internet business with the goal of making money. That’s usually the point of a business — to make money. For me, making money is about personal freedom to do things that I want to do. Right now — early retirement (age 50) is my personal goal. That will be a tough goal with all the weddings that I need to pay for (2 girls with one on the way). 🙂
What your passion is and why you have a business can be two different things. I am passionate about helping/teaching people, internet marketing and technology. So my business at masonworld.com is about helping people be successful in internet marketing.
Of course it helps to have business goals — and one of the more common ones to set income targets. That doesn’t mean that making money is my passion. But when I wrote that post, I was still trying to get my arms around what my business was about. The Academy is a great place to do that (figure this all out).
My thinking on this is still evolving.
To answer you last question directly, I plan on making money helping people.
Hope that helps, and thanks for the comment.
Regards,
Mark